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Real-time Customer Service Solution
Here at GROUPE-ACCES communications, we understand the importance of online customer
support and services and how beneficial they can be for your business. For that reason we have partnered with a European-based
provider, Net Transmit & Receive [NTR], in order to make use of the capabilities of their superb software and at
the same time introduce it to the Canadian market.
Their real-time customer service solution is called
InQuiero,
which is a communications' solution for providing information and customer relations' services. The application may be
integrated into corporate Internet, Intranets and Extranets. You can read some of the features and
applications of this software in a business environment.
InQuiero solutions
Feel free to tryout this software without any obligation for 50 days and get 5 % discount when you decide to purchase any of the above stated plans. For your information, our Distributor code is NTR-P01023-GRAC
| Features |  |
InQuiero is a modular solution that permits additions to its basic functions:
- Instant Support Desk
Enables remote control takeover of a client's computer through the simple downloading of a small program (with automatic installation) by means of the same Internet connection.
- Co-Surfing
Joint browsing by the operator and the client for the purpose of providing help in real-time.
- Pro-Active Tools
Tools to analyze the behavior of web-site visitors, observes and registers users' activities at any given time (web tracking) and makes interaction possible from the operator's side (pro-active intervention).
- Instant Support DeskSupport
Application monitoring feature that enables a user who needs help to instantly get in touch with the appropriate support department, whether this is internal or external to the organization.
| Applications | |
InQuiero has been applied in the following situations:
- Intranet / extranet
Improves internal communication and highly instantaneous information dissemination processes, as well as reducing communication costs. Technical service with the help of the Instant Support Desk.
- e-Business
Service to on-line visitors in real time. The analysis of the information generated by the consultations provides websites with valuable information about the usefulness of the website and the acceptance of its valuable contributions from its users.
- Call-Center
Cost reduction and the possibility of being present on a new communications channel with a growing demand (Web-Enabled Call Center).
InQuiero may be integrated into any software development platform, monitoring the use of applications and becoming the alternative to the classic procedures of remote support.
With its capacities for call management and redirection (ACD), InQuiero can become an integrated solution in other software products, by enabling a user to communicate instantly with the corresponding support department.
Do you need more information about NTR’s services?
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Inquiero flash demo
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